Frequently Asked Questions

When an alarm or malfunction condition is set our UL listed central monitoring station will either immediately dispatch authorities or reach out to you for confirmation of alarm and request to dispatch or notification of malfunction. Unfortunately, specific local response times are not something that we can estimate.

Self monitored systems are not connected to our central station and must be managed solely by you for all conditions.

Testing your system periodically and interacting with it on a regular basis helps ensure that the system will work properly when it needs to. Feel free to contact us for help with testing.

Just reach out to us and we can provide you with physical or digital manuals for almost any system. We will be adding a section on our Get Connected page with common manuals soon.

Most systems today are very manageable. However, it will be specific to your situation so we provide free assessments and can help with any aspect of system design.

Most Wi-Fi cameras are cloud based clip storage and still require power to be hardwired to them. A more traditional system consists of a local recording device and a direct Internet connection. Video and power are hardwired with traditional systems. We can help you decide what is right for you!

Long contracts and higher monthly rates can quickly result in a considerably higher overall cost, we offer extremely flexible agreements at very competitive rates. Another issue that can arise is "leased equipment" that may have to be returned or result in more charges, with us you own your equipment. We hold no system captive with codes or otherwise ever.